Welcome Tour Operator Manager

A word from the manager

Dear Tour Operator Manager,

With more than 40 years’ experience, The ESF Val Thorens is the Number 1 ski and snowboard specialist. The school now has 212 instructors and guides and the knowledge and expertise to satisfy your customers’ winter sports requests.

The school offers traditional ski and snowboard lessons together with innovative products such as freestyle, freeride, competition sessions, snowshoe excursions, après ski activities seminars etc.

In this document you will find all the information you need concerning the ESF ski and snowboard school in order to prepare for the 2013 / 2014 winter season.

A memorable winter sports holiday is what we stand for !

We look forward to working with you next winter season!

Best regards.


Jean Paul RAPIN
Director


Who we are ?

Why choose for ESF ? 12 major arguments

  • N° 1 ski and snowboard specialist. With 212 instructors and 2 kindergardens, the ESF has a reputation of offering the best service to customers. 
  • Competitive rates.
  • The widest range of winter sports products. 
  • Group lessons for every level and all disciplines throughout the season, morning and afternoon, children and adults, ski and snowboard, racing, freeride & freestyle
  • An international ski school with French, Danish, Belgian (Flemish), Japanese, Austrian, Italian, English and Canadian instructors. 
  • 4 sales offices, two of them open non stop from 8:30 until 19:00 (20:00 on Saturday in the main offices).
  • For Tour Operator representatives the main office is open on Sunday morning from 7:30 AM. 
  • We provide safety equipment (avalanche beepers) to customers for tour and off-piste skiing free of charge (over 160 avalanche beepers). 
  • We organise special events & incentives for groups and offer unforgettable après-ski activities (torchlight descents, dinner in high altitude restaurants, …) 
  • The largest and best equipped snow gardens in Val Thorens. 2 Mini Clubs and 2 snow gardens are especially equipped to take care of children: one in the lower part of the resort, the other in the top of the resort. The trained staff (20+ persons) provide a professional child and health care service. The Mini-Clubs also have restaurants
  • The ESF is equipped with 2 vans for transport between the Mini Clubs or for the snowshoe excursions outside Val Thorens. 
  • Mini-Clubs have modern indoor. In case of bad weather conditions the children are offered free hot chocolate and biscuits. 
  • The ESF organises the official “ESF Star Test” for children. Famous and appreciated by all children, the Star Test and presentation ceremony are organised at the end of the week !


Representatives & guiding

In France any representative, guide or instructor must have the proper qualifications and local authorisation to lead a group of skiers or snowboarders in the mountains.


Contract

Contract & commission rates

  • For many years the ESF of Val Thorens has specialised in working with Tour Operators, signing more than 60 agreements in 2012. 
  • The tour operator commission rate for exclusive partners is 12% for group lessons, 8% commission for private lessons and 8% on full day products. 
  • Bonus commission is paid on turnover of 10 K€ or more. There is no commission on nursery, creche and Piou-Piou (3 years old), lift passes, lunches and special rates. 
  • Commission is paid on advanced bookings only. 
  • The ESF will not honour any pre booking or commission without a signed agreement. 
  • A welcome drink and ski school training is organised for all the T.O. representatives at the beginning of the winter season.


Information & booking

  • The T.O. is responsible for reproducing the correct information concerning ESF products and prices. 
  • For advanced bookings, the following information is required: full name of client, adult or child, product, dates, morning or afternoon lessons and the ESF level (see page 19). 
  • All lessons must be booked one week prior to the arrival of the customers in the resort. The resort representative may book lessons (depending on availability) directly at the ESF office. 
  • 100% refund will be paid on private lessons if cancelled a minimum of 24h in advance. Once started no refund can be made on ski/snowboard group lessons. 
  • There are no group lessons on Saturday. Six-day group lessons start on Sunday, five-day lessons on Monday. 
  • Private lessons on Saturday mornings are charged at the afternoon rate.