Frequently Asked Questions


Do I need winter sports insurance ?

YES, The ESF does not provide insurance cover for students, we recommend that you opt for the "Carré Neige" insurance which is a specific insurance that covers you in case of accident or illness. You can find more information on our website under Insurance Carré Neige or direct on their website www.carreneige.com

You can purchase the Carré Neige insurance alongside your lessons on our website!

What happens if I need to cancel my stay?

Simply contact us at least 24 hours before the start of your lesson. We will refund in full, with the exception of 10 Euros per lesson cancellation fee.

What payment methods are accepted by ESF in Val Thorens?

Online booking accepts all major credit / debit cards except Diner's Club.
For payments made via bank transfer, cheque or holiday vouchers, please contact us to receive a reservation form.

I cannot access the payment page, after booking my lessons?

We advise that you lower your computers browser security level or disable your firewall at the time of booking.

Can my child have their meals with ESF and where?

Children can take their meals with us in the dining halls of our mini clubs, they are supervised by instructors and facilitators.
Meals are freshly prepared by our cooks, who can therefore consider the diets of each individual child.
Meals are followed by a rest period or games, depending on the age and needs of the children.
A nap is possible and we have beds for that purpose.

My child will be 3 years old soon after our stay in Val Thorens. Should I register for Daycare or Piou piou?

You must register in Daycare. However, depending at the time you can ask the Mini Club facilitators if it is possible to take the test for Piou Piou. If the test goes well, your child will remain in that group.

Is equipment included with the lessons?

The ESF does not provide ski equipment. However we lend snowshoes (and poles) for adults and in Piou Piou.

I do not understand the messages when I try to book??

Les cours sont complets (the courses are complete): it means that you have exceeded the time limit to make your reservation (online sales stop at J-3) or you have chose the wrong category over the student's birth date.

L’âge de l’élève ne correspond pas au cours choisi (The age of the student does not match the chosen lesson): We calculate the number of months between the date of birth and date of the lessons to check if the prices correspond to the age of your child. For Piou Piou, the child must be between 36 and 47 months and for Ourson the child must be at least 4 years.

Aucun cours vendu ne correspond à l’âge de l’élève (No lesson sold corresponds to the age of the student): enter that Saturday is the start date of your stay to check if there are any other possibilities.

Il n'y a pas de cours disponible pour cette date de début mais il existe peut être d'autres possibilités pour d'autres jours de la semaine (There are no classes available for this start date but there may be other opportunities for other days of the week): enter that Saturday is the start date of your stay to check if there are any other possibilities.