Insurance protecting you throughout your holiday


For those not insured by ESF, we recommend that you purchase "Carré Neige" insurance coverage, which provides you with all the necessary insurance and assistance in the event of an accident during your stay 

Take advantage of all of these benefits and services provided by the best in the industry. Whether it's first aid on the pistes or even the reimbursement of ambulance rides. Not only are you insuring yourself but also those in your family while saving money in the long run as prices for emergency assistance in the mountains can be extremely expensive. Ski worry-free and tear down the pistes with total peace of mind, alone or with family or friends, CHECK OUT CARRÉ NEIGE!


How much?
  • 3 € a day.

  • Carré Neige comes into immediate effect and covers all expenses incurred; professional care, rescue operations and treatment for wounds or injuries.

Advantages of Carré Neige : 
  • First aid and evacuation,
  • Refund of ski lessons and passes purchased over a period of more than three days,
  • Additional guarantees: refund of medical, hospital and pharmaceutical costs in addition to mandatory health costs, defence and legal action coverage,
  • Broken skis,
  • Repatriation.

Ski lesson refunds
  • • In the event of an accident of skiing or winter sports that incapacitates the skier insured.
  • • In the event of illness, meaning of the insured person any alternation to your health preventing you from skiing for the rest of your stay
  • • In the event of early return of the insured person and his/her family,
  • • In the event of repatriation of the person involved in the accident and the other family members ( each person need to be insured with Carré Neige),
  • • In the event that lifts are down for more than 5 hours straight (in case of technical issues)
  • • In the event that a parent (and only one) needs to find childcare for their child involved in an accident (both the child and parent must be insured),  

*More information available on  

What do I need to do in case of repatriation?  
  • Above 150km, if the state of your health requires it, you can ask for your repatriation by calling Europ Assistance at 01 41 85 85 96.
  • Below 150km and on the day of the accident contact Carré Neige Management Centre at 04 79 07 36 11 or at 04 79 07 36 12.

How do I get refunded for my ski lessons?

    • o Fill out online within 15 days the claim form available on the Carré Neige website in the tab MAKE YOUR CLAIM. Make sure to send it with all supporting documents. 

Attach the following supporting documents:
  • • Original copy of the ski lift pass (and proof of purchase of pass and of Carré Neige) with dates and price.
  • • The card and the receipt (or proof) of purchasing ski lessons with dates and price.
  • • Initial doctor's note stating the nature of injuries and if there is or not physical incapacity of the skier.

As soon as your accident claim has been processed, we will send you a reference number, which will allow you to follow in real-time the status of your refund on the site.